At BIOCULT, the privacy of our visitors and customers is a real priority. We are committed to processing personal data responsibly, securely, and transparently, in accordance with Regulation (EU) 2016/679 on data protection (GDPR). When you access the biocult.ro website or interact with us through contact forms or orders, we may collect information such as your name, email address, phone number, or delivery address. This data is used exclusively to respond to your requests, process orders, and provide you with a fair and secure online experience.

The data collected helps us communicate effectively with you and deliver the products and information you request. Depending on your interaction with the site, we may use this data to confirm and ship orders, respond to inquiries, or inform you about news and offers, only if you have opted to receive them. We also automatically collect certain technical information, such as your IP address or browser type, to analyze site performance and continuously improve user experience. We never sell or rent your data, and access to it is limited solely to strictly necessary partners: courier companies, payment processors, and IT service providers who adhere to the same privacy standards.

Personal data is stored only as long as it is necessary for the purposes for which it was collected or as required by law – for example, accounting information is kept according to tax deadlines. We implement technical and organizational measures designed to protect data against loss, modification, or unauthorized access. We ensure that any partner with whom we collaborate adheres to the same security and data protection requirements.

At any time, you have the right to request access to your personal data, its correction, deletion, restriction of processing, or to withdraw your consent. You can also request data portability or file a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP) if you believe your rights are not being respected. For any questions regarding data processing or to exercise your rights, you can contact us at contact@biocult.ro.